Frequently Asked Questions (FAQ)
How long has EXOVATIONS® been around?
What exactly does EXOVATIONS® do?
What should I look for in a home improvement and remodeling contractor?
Is the price I have been quoted the final price or are there
any hidden charges?
Why should I get a written contract?
What kind of warranty does EXOVATIONS® offer?
Does EXOVATIONS® have insurance?
When will my project start and when will my project be completed?
Who will supervise my project?
Can I trust the workers at my home?
Does EXOVATIONS® require any money upfront?
Does EXOVATIONS® offer any financing?
How long has EXOVATIONS® been around?
EXOVATIONS® was founded in 1996 in Cumming, Georgia. The original company owner still owns and manages EXOVATIONS today. The owners of EXOVATIONS have a comprehensive knowledge of the home improvement & remodeling industry. That professional knowledge and passion for your home, and our industry, is the common thread that joins all EXOVATIONS employees.
EXOVATIONS serves the entire metro-Atlanta area and Middle Georgia.
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What exactly does EXOVATIONS® do?
EXOVATIONS® is your total home exterior remodeling and home improvement contractor solution. If it’s on the outside of your home, we’ll do it! We have expert design and installation of siding, both fiber cement siding and a wide variety of vinyl siding including high performance insulated vinyl siding. We also provide exclusive windows and doors, roofing, painting, seamless gutter and gutter protection systems, garage doors and accessories, decks, storm doors and windows, columns, shutters and even window and door trim.
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Most people want to know how we are different from other home improvement and remodeling companies. Our customers have told us we are different in lots of ways. Here are a few:
We diagnose before we bid.
Before we provide you with a proposal, we conduct a complimentary 12-point home inspection on the entire exterior of your home.
Our inspection helps customers identify which areas of their home's exterior are of highest need and priority. In addition, our inspection helps determine the best products for the home's age, architecture, and style.
The buck stops here.
We take ownership of the entire project. We order your product, we deliver it, we install it, we manage the project and we inspect it all along the way. If something is wrong, we fix it.
The end result is a smooth painless process for our customer.
We focus on our strengths.
EXOVATIONS solves homeowners' home exterior improvement and remodeling needs with creative solutions combining curb appeal with durability. By focusing our business solely on home exteriors, we stay true to our strength, skill, value, and our brand.
Whenever you want it project status information.
In addition to having your own project manager, EXOVATIONS provides status updates of your project online.
We’re Changing The Industry
Unlike many other home renovation and remodeling companies, our process is informative and consultative, not the high-pressure, one-call close approach. We find that the more educated and informed our customers are, the smoother the project runs and the more likely we are to gain repeat and referral business.
Superior Installation Backed by our own Limited Lifetime Workmanship Warranty.
Most remodeling companies do not offer a warranty for their work. We think that if we say we offer the best, professional installation service, then we have to back that up with a guarantee. Therefore, EXOVATIONS offers a limited lifetime workmanship warranty on all of our work.
What you hear is what you get pricing.
That’s right, our proposals include everything you hear us say that they will include. Our proposals provide you with every detail of the product you are getting as well as the installation services. There are no surprise, after-the-fact misses or price increases with an EXOVATIONS proposal.
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What should I look for in a home improvement and remodeling contractor?
Your remodeling project's success will be largely determined by choosing the right contractor. The advice in this article will help you choose the right contractor and ensure that your remodeling experience is a positive one. The following section lists important qualifications you should look for when hiring a contractor.
Construction and Technical Expertise
Look for a home improvement contractor who specializes in the type of project you are interested in. A contractor who is familiar with your type of project will understand important issues, such as the material specifications and the scheduling required to finish the job within your timetable. A well-established home improvement contractor should also have an in-depth structural knowledge of the homes in your community. The more familiar a contractor is with your style of home, the better equipped he is to deal with structural issues that may arise during construction. Also, a contractor who is familiar with the structure of your home can give you a more reliable estimate than a contractor who is not familiar with your type of home. A contractor should also be able to tell you what products and materials he would likely use for your project. He should also offer you several options when selecting products, materials, and techniques.
Customer Service and Communication
It is very important for a home improvement contractor to listen to, and understand your needs and wants. While discussing your home remodeling project, he should show enthusiasm for your ideas and suggest ways to make them work within your budget. A contractor should also alleviate any concerns you may have about your remodeling project. Ask the contractor for examples of how he has solved home improvement challenges that are similar to yours.
Be sure your contractor maintains a permanent phone line for easy communication. You will have questions and concerns during your project, and you will want to have them addressed as soon as possible. Communication is a key component in a successful customer/contractor relationship.
Look for a contractor who places an emphasis on customer service. He should be friendly, professional, and attentive to your ideas. When you check a contractor's references ask questions concerning the contractor's customer service. Previous customers can tell you if the contractor offers the customer service you deserve.
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Is the price I have been quoted the final price or are there any hidden charges?
The price you have been quoted is the price you will pay. EXOVATIONS does not believe in hiding anything from you. However, nobody will be able to determine the condition of hidden elements of your home. For example, if there are any rotted or damaged framing members concealed in your walls, EXOVATIONS does not simply cover up and conceal these items from you. You will be given the opportunity to personally inspect these areas and you will be given a price for repairs before you ever incur any charges. There will never be any surprise charges that you have not been made aware of and have not authorized.
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Why should I get a written contract?
Without a written contract for your home improvement project, there is no way to ensure that your expectations of product, installation, project scope and pricing are being met.
Remember that proposals from different remodeling contractors may look as different as apples and oranges! Don't be shy about asking any contractor to clarify the proposal. Ask lots of questions and each contractor the same questions for consistency.
Insist upon a written proposal. Examine it to make sure you think it is complete and fair. Do not settle for an oral agreement on any of the work to be performed. Have the contractor document all points clearly in writing. At EXOVATIONS, our detailed proposal becomes our contract so that you can clearly see what you are getting and what it costs. No surprises.
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What kind of warranty does EXOVATIONS® offer?
EXOVATIONS offers a Limited Lifetime Workmanship Warranty on all labor performed. Our warranty is even transferable. It truly is the very best in the business! We meet and often exceed all manufacturer's specifications thereby insuring that all your products that we install will be backed by the manufacturer's full warranty.
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Does EXOVATIONS® have insurance?
EXOVATIONS has a 2 million dollar general liability insurance policy along with full workers compensation insurance that covers everyone from the first person to the last person working on your home. You will be provided a copy of our Certificate of Insurance. You are encouraged to call the phone number listed on that certificate to verify coverage.
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When will my home improvement project start and when will my project be completed?
Each and every home improvement project that EXOVATIONS does, no matter what the size, is overseen by a highly knowledgeable and professional Project Manager. Shortly after you approve the contract you will be contacted to set up an appointment with your Project Manager. This meeting is referred to as the “pre walk”.
Your Project Manager will meet with you and go over every step of the project to confirm exactly what is going to be done. At that time your Project Manager will give you a written schedule of events that include everything from material and equipment delivery dates, to when each and every phase will start and be completed. Your Project Manager will even schedule a date and time when you will meet with him to final walk your project and insure your total and complete satisfaction. This last quality control meeting with you and your Project Manager is referred to as the “final walk”.
Your Project Manager will even confirm the style and colors of the home improvement products EXOVATIONS is installing on your home. Also at that time your Project Manager will take your completed Paint Selection Sheet.
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Who will supervise my project?
Your EXOVATIONS Project Manager is there for more than just the pre walk and final walk. He is your primary contact for all phases. You will be given your Project Manager's cell phone number so that you may contact him any time you have the need to do so. Your Project Manager will conduct on site inspections of every phase of your project from start to finish.
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Can I trust the workers at my home?
Emphatically, Yes! EXOVATIONS® is a drug free work place. We have picked what we feel are the very best personnel to join our home improvement team. All our employees and installers participate in ongoing technical training to ensure that the most current standards are being followed.
EXOVATIONS creates a good working environment through steady work, good pay and benefits and a stable Company Profile. All this contributes to happy and healthy motivated workers that are there to serve you.
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Does EXOVATIONS® require any money upfront?
Normally, EXOVATIONS® does not require any down payment. You do not pay anything until your project is 100% complete and you are totally satisfied. The only time EXOVATIONS requires a deposit is when we are ordering doors, windows or any other special or custom order item. Then we only require a deposit equal to one third of that portion of the contract.
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Does EXOVATIONS® offer any financing?
EXOVATIONS® has a wide variety of options for financing to offer you. With 6 months or 12 months interest free financing with NO FEES, EXOVATIONS can get you the financing you need to complete your project today. It’s fast and easy and we can usually get approval the same day.
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